The Institute for Ethical Customer Support Interactions

Global Support Standards

The Institute for Ethical Customer Support Interactions is an independent, non-governmental, Canada-based organization focused on improving the lives of customers through quick, respectful, transparent and corrective customer support interactions while also protecting the bottom line and keeping shareholders happy.

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Customer Support is the truth telling part of the organization.

Certification

The certification program through the Institute for Ethical Customer Support Interactions (IECSI) unearths your organizations unique problems.

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Data 

Get dynamic reporting that benchmarks your organization against a modern, global standard.

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Support Design

Create efficiency and optimize your support offering to get more done and higher quality.

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Marketing

Give potential clients the confidence that your organization has implemented AI with ethical standards in mind.

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Development

Identify and determine the best path to fix the most high impact points of failure for customers.

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Finance

Shift the percentage away from COGs to S&M conversations in support.

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Net Promoter Score

Increase Net Promoter, Customer Satisfaction and retention of customers.

Lets get in touch!

Interested? Lets get in touch!

Automate your support in six months or less without compromising your reputation.